Service Center Manager
Description
SUMMARY
Provides management of Ovivo's Phoenix Service Center.
We are looking for a skilled individual that is excited to be a part of changing how the world views our most critical resource - Water.
HERE'S WHAT YOU WILL DO:
- Manage people and resources to meet strategic goals and initiatives of company
- Provide oversight and support of staff such as engineering, project management, services, coordination, startup, commissioning, etc
- Develop and provide oversight, support, and growth of Parts & Service P&S business
- Develop and manage budgets to meet and or exceed stated goals and company initiatives
- Work with General Manager to develop clients, strategy, budgets, policies, procedures, etc... to achieve business goals
- Compile on a regular basis, various summary reports including growth plans, sales projections, and potential client list and current activities
- Participate in Strategic Planning and the on-going auditing of these processes.
- Provide technical assistance to staff and clients
- Advice and guide clients on issues, including quality, safety, and security, employee relations, scheduling, and training
- Ensure employees are adhering to company policies and administering practices in fair and equitable manner
- Overseeing the training of new service engineers, and the tracking of all systems performance and service activities
- Develop and maintain Work instructions, Forms, and other documentation as required for IMS compliance
- Direct Product delivery and Management as necessary to meet short and long term company goals
- Performs all work in accordance with established safety procedures
- Other duties may be assigned as required
YOUR QUALIFICATIONS WILL INCLUDE:
- A proven record of managing multiple large scale dynamic projects in person and at a distance
- A proven record of solving problems
- Good interpersonal and communication skills
- Ability to respond effectively to sensitive inquiries and complaints.
- Ability to read and interpret process & instrumentation diagrams, mechanical & structural drawings and specifications
- Proficient with MS Office
EDUCATION, TRAINING AND EXPERIENCE YOU'LL POSSESS:
- Bachelor's degree in Engineering from an accredited University or other related qualified training, plus a minimum of ten 10 years directly related experience; and/or equivalent combination of education and experience.
WILL I NEED TO TRAVEL:
- Will be required to travel to customer, supplier and job sites
WHAT CAN WE OFFER AS AN EMPLOYER:
Aside from being an excellent company that is fun to work at, cares about our employees and has a strong focus on employee and career progression, we also offer the following perks:
- Benefits - all full-time employees are eligible for Ovivo's generous benefits package that includes:
- Medical, Dental and Vision benefits
- 401k Match of 3%
- Company paid life insurance along with company paid short and long-term disability
- 11 paid holidays
- Three weeks of PTO to start hire date determines number of PTO hours for the first year
- Roll over of 40 PTO hours to the following year
- Sixteen personal hours hire date determines number of personal hours for the first year
- Days off between Christmas Eve and New Year's Day - paid by the company with no impact to PTO balance.
- Profit sharing