What is the Opportunity?

Joining Ovivo means being part of a global team of innovative and passionate professionals who are committed to preserving water, our planet's most critical resource. It also means combining our efforts and talents towards a more sustainable future - together.

We are looking for a highly skilled and results-driven Lead Account Manager to join our Aftermarket Sales Team, working alongside the Aftermarket Manager at OVIVO-ALAR. This key role is responsible for managing the Account Managers, overseeing and growing relationships with our existing customers, developing new business opportunities, and driving sales of aftermarket products and services. The Lead Account Manager will work closely with cross-functional teams to ensure the highest level of customer satisfaction and maximize revenue in the aftermarket sales segment.

This role is onsite, and is based in our office in Mokena, IL.

What is the role?

Client Relationship Management

• Build and maintain long-term relationships with key customers, serving as the primary point of contact for all aftermarket concerns, and service-related issues in conjunction with the Account Managers.
• Understand customer needs and tailor solutions to ensure satisfaction and retention, while identifying opportunities to expand sales.
• Assist in providing customers with quotes and purchase order processing.

Sales Strategy Development

• Execute strategic sales plans to achieve or exceed revenue targets for aftermarket products and services.
• Oversee sales forecasts, and strategies to maximize revenue growth, penetration, and customer loyalty in the aftermarket segment.

Business Development

• Identify and pursue new business opportunities within existing accounts, to improve upon customer relations and expand aftermarket sales.
• Lead efforts to upsell and cross-sell products and services that align with customer needs, adding value to client relationships.

Team Leadership

• Manage junior account managers, providing support, coaching, and training to ensure the team's success in achieving sales goals.
• Collaborate with other departments and teams to create and implement customer engagement campaigns.

Aftermarket Sales Support

• Work closely with the service, technical support, and logistics teams to ensure seamless product delivery, installation, and post-sales support.
• Address customer inquiries, issues, and feedback related to aftermarket parts, services, and products, ensuring prompt resolutions.
• Point person for warehouse and damage issues.
• Collaboration with Aftermarket Manager on special projects.
• Track critical metrics for sales performance and customer satisfaction, and present reporting to the Aftermarket Manager

Market Intelligence

• Monitor and analyze market trends, competitor activities, and customer preferences to identify opportunities for innovation and competitive advantage.
• Provide insights into product development needs based on customer feedback and market demands.

Reporting & Performance Tracking

• Track sales performance, customer metrics, and account health.
• Prepare and present reports on revenue growth, profit margins, and customer satisfaction to the Aftermarket Manager.

Does this sound like you?

Education

• Bachelor's or Associate's degree in Business, or a related field. Verifiable experience in position in lieu of degree.

Experience

• Minimum of 5 years of experience in account management, inside sales, or business development, ideally in an aftermarket inside sales environment or relevant industry.
• Proven track record of achieving or exceeding sales targets, managing large accounts, and developing business strategies.
• Minimum of 2 years of experience leading a team or managing direct reports.
• Familiarity with logistics is a big plus.
• Prior experience working in a manufacturing environment

Technical Skills

• Proficient in CRM software (Salesforce, HubSpot, etc.), MS Office Suite, and sales tools.
• Familiarity with concept of aftermarket product offerings and inventory management.

Personal Attributes

• Strong interpersonal and communication skills, with the ability to build rapport with customers and co-workers.
• Excellent problem-solving skills and the ability to develop creative solutions to meet customer needs.
• Results-oriented with a strong focus on meeting and exceeding targets.
• Strong leadership capabilities with the ability to motivate, mentor, and develop teams.
• Customer-centric mindset with a proactive approach to identifying and solving problems.
• Ability to work independently while being a team player in a fast-paced, dynamic environment

Don't meet every single requirement? If you carry a strong sense of ownership and teamwork in everything you do, we'd like to hear from you any way.

WHAT WE CAN OFFER AS AN EMPLOYER

At Ovivo, teamwork is at the heart of everything we do. We value work-life balance and strive to provide an engaging work environment along with excellent benefits and career progression opportunities.

Benefits - all full-time employees are eligible for Ovivo's generous benefits package that includes:

• Medical, Dental and Vision benefits
• 401k Match of 3%
• Company paid life insurance along with company paid short and long-term disability
• 11 paid holidays
• Three weeks of PTO to start hire date determines number of PTO hours for the first year
• Roll over of 40 PTO hours to the following year
• Sixteen personal hours hire date determines number of personal hours for the first year
• Days off between Christmas Eve and New Year's Day - paid by the company with no impact to PTO balance.
• Profit sharing

At Ovivo we are committed to providing working environments where everyone is included and treated fairly and with respect.

Dive in - Apply Today! Let's change the future of water together.

About Ovivo

Ovivo is a global provider of equipment, technology, and systems producing among the purest water and treating some of the most challenging wastewater in the industry. Ovivo is a powerful global brand with renowned trademarks, possessing more than 150 years of expertise and references in water treatment, supported by its proprietary products, advanced technologies, and extensive system integration knowhow. Ovivo delivers conventional to highly technological water treatment solutions for the industrial and municipal markets and leverages its large installed base of equipment around the world to offer parts and services to its customers. Ovivo is dedicated to innovation in an industry that is in constant evolution and offers water treatment solutions that are cost-effective, energy-efficient, and environmentally sustainable.

Visit our website to learn more about Ovivo : https://careers.ovivowater.com/

As well as https://www.alarcorp.com