What is the opportunity?

At Ovivo, we offer you the opportunity to expand your skills and professional experience while collaborating with experts in water treatment who take pride in bringing water to life. As an IT Systems Specialist, you will play a critical role in ensuring the seamless operation of end-user systems and IT infrastructure.

You will support employees across the organization by troubleshooting technical issues, maintaining system performance, and contributing to IT projects that drive business productivity and continuous improvement. The role is based in our Salt Lake City, UT office, and will enjoy our Hybrid working environment. This role reports to the Service Desk Manager.

Joining Ovivo means being part of a global team of innovative and passionate professionals who are committed to preserving water, our planet's most critical resource. It also means combining our efforts and talents towards a more sustainable future - together.

What is the role?

• Install, Configure, and Upgrade: Deploy, configure, and upgrade software and hardware, ensuring compatibility and security across the organization's technology environment.
• Technical Issue Resolution: Troubleshoot and resolve issues with devices, operating systems, and core applications through multiple support channels, including ticketing system, phone, email, and in-person contact.
• Device Repair & Data Management: Repair or replace faulty hardware, facilitate secure data transfers, and manage user data migrations with a focus on security and minimal disruption.
• User Support & Training: Provide first-line technical support to users, deliver training on systems and security best practices, and promote digital literacy across the organization.
• Network & Infrastructure Support: Diagnose and resolve network and infrastructure issues; escalate complex problems appropriately to ensure rapid resolution.
• Asset Management: Maintain precise asset records, assist with IT audits, and support procurement processes for hardware and software.
• IT Projects & Rollouts: Contribute actively to technology rollouts, assist in the implementation of new systems, and participate in process improvement initiatives.
• Documentation & Compliance: Maintain comprehensive documentation, ensure compliance with IT policies, and uphold high standards of service.
• Perform other duties as assigned

Does this sound like you?

Education and experience requirements:

• High school diploma or equivalent required
• Degree in Information Technology or related field preferred
• CompTIA A+ certification preferred
• Microsoft Azure Fundamentals certification preferred

Technical skills: 

• Hands-on experience with computer systems, hardware troubleshooting, and software support
• Proficiency in Microsoft Windows and Microsoft Office applications
• Working knowledge of Active Directory, Azure Active Directory, and Microsoft Intune
• Basic understanding of networking concepts and troubleshooting

Professional skills:

• Strong problem-solving and analytical skills
• Excellent verbal and written communication abilities
• Strong organizational and time management skills
• High attention to detail
• Customer-focused mindset with the ability to work independently and in a team environment

We are looking for someone who demonstrates strong performance through timely resolution of incidents to minimize user downtime and maintain productivity. Ensures accurate asset tracking, adheres to IT policies and security standards, actively contributes to IT projects and technology rollouts, and consistently delivers high-quality support reflected in positive end-user feedback.

Don't meet every single requirement? If you carry a strong sense of ownership and teamwork in everything you do, we'd like to hear from you anyway.

What we offer as an employer

At Ovivo, teamwork is at the heart of everything we do. We value work-life balance and strive to provide an engaging work environment along with excellent benefits and career progression opportunities. We offer:

Hybrid work environment - while most of your time will be spent in the office, you'll be equipped to work between the office and remotely.

Benefits - all full-time employees are eligible for Ovivo's generous benefits package that includes:

• Medical, Dental and Vision benefits
• 401k Match of 4%
• Parental Leave
• Company paid life insurance along with company paid short and long-term disability
• 11 paid holidays
• Three weeks of PTO per year (prorated based on start date)
• Roll over of 64 PTO hours to the following year
• Sixteen personal hours hire date determines number of personal hours for the first year
• Days off between Christmas Eve and New Year's Day - paid by the company with no impact to PTO balance.
• Profit sharing

At Ovivo we are committed to providing working environments where everyone is included and treated fairly and with respect.

Dive in - Apply Today! Let's change the future of water together.

About Ovivo

Ovivo is a global provider of equipment, technology, and systems producing among the purest water and treating some of the most challenging wastewater in the industry. Ovivo is a powerful global brand with renowned trademarks, possessing more than 150 years of expertise and references in water treatment, supported by its proprietary products, advanced technologies, and extensive system integration knowhow. Ovivo delivers conventional to highly technological water treatment solutions for the industrial and municipal markets and leverages its large installed base of equipment around the world to offer parts and services to its customers. Ovivo is dedicated to innovation in an industry that is in constant evolution and offers water treatment solutions that are cost-effective, energy-efficient, and environmentally sustainable.

Visit our website to learn more about Ovivo : https://careers.ovivowater.com/

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